Windows Networking Administration and troubleshooting:

• MSCE skill set. Windows Server Products (2003 to 2008 R2), Exchange Server (2003/07/10) and Networking (Domains, Active Directory, DNS, DHCP.)
• Strong knowledge and hands on recent experience with troubleshooting/administration/support of Microsoft window based applications, infrastructure and Voice Networks.

Microsoft Office Suite and Windows Client Products:

• Strong working knowledge of major networking components.
• Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software.
• Ability to communicate, relate and understand a users’ and technician’s technical request despite their level of technical knowledge.

Technically you will have experience working with Windows, MS Office, Outlook, Active Directory, Firewalls and Exchange. Hardware experience is a must (installing memory, printers and peripherals) as well as having knowledge of backups most particularly Veritas/Symantec Backup Exec, Anti virus and Blackberry.

Must have the ability to install, configure Patch panels, POE, and switches, UPS & rack mounts. Any exposure working with Apple Macs and Smart Phones would be beneficial though not essential.

Primary minimum Responsibilities

• Be part of Support team ticket system to work on support issues coming via Phone, chat or email from our partner’s/customer’s.
• Participate in managed services, field services and other services activities as required.
• Be direct point of technical contact for high profile customers to provide high quality support for Software, Hardware support and related technologies.
• Responsible for staying abreast of current technologies, industry trends and develop advanced expertise in one of the subject matters (Telephony, Networking, VOIP, DBs etc)
• Must be able to handle pressure and work long hours under critical situations.
• Good communicator and team player.

To be considered for the role you must be MCP certified or Ideal candidate will possess 2 years of recent experience as a Support Engineer. This is an essential requirement for this role. If you want to join an excellent team who consider themselves all one big family and you have the right skill set, you want to be rewarded and feel appreciated – Join us.

• Full clean driving license.
• No criminal record – we operate within the education sector & Criminal justice and due to the nature of our work we carry out CRB checks on all our staff.
• Fluency in written & spoken English is required.