Shipping Policy
Where do we deliver
Delivery must be to an address in
the United Kingdom (but excluding
the Channel Islands and, for some
larger items, the Isle of Man and
the Scottish islands). All
deliveries must be signed for
(except items sent by post and
which are small enough to be put
through your letterbox). Please
make sure you keep the receipt
enclosed with your goods. Delivery
to locations outside of the United
Kingdom will be considerably
higher.
Delivery Charges
When you add products to your
online Shopping Basket, the
appropriate charge will be added
automatically. You will always be
able to see this charge before
submitting your order. When
ordering by telephone or fax,
please confirm the shipping
charges with our team.
How we deliver
All products are delivered by our
chosen courier, depending on their
size and value. We will notify you
which delivery method we will use.
We will also send you an e-mail
with your consignment number to
allow you to track your parcel. On
occasions different products in
the same order may be delivered
separately due to stock and
availability, if this occurs you
will not incur any extra cost.
Delivery Times
Delivery times are calculated in
working days - i.e. Monday to
Friday inclusive. If you order
after 3:45pm, please calculate
your delivery time as if your
order had been placed the
following working day. Items
shipped internationally may be
subject to delays outside of our
control.
Deliveries Times
Deliveries should usually arrive
next working day of placing your
order (for orders placed before
3:45pm). Please note that some
items may have longer delivery
times. Deliveries are usually made
between 9:00am and 5:30pm. Some
items may require a signature. If
you are out when the courier
arrives, the courier will leave a
card with a contact number for you
to call.
Missing, Damaged or Incorrect Orders We try our very best to make sure your order reaches you in excellent condition. If you do not receive your order in full please check that they have been sent by using the tracking facility. If you need any further assistance please contact customer services via email Here.
